Havoline Xpress Service

Jason B 7 years ago

Brought my truck here for an oil change. I was told to wait in the waiting area and someone would be in to talk to me about what I wanted. 15 minutes later they come in and tell me my truck is complete?? I asked how it is done when nobody even asked me what I wanted done. They said they just put in what the manufacturer recommends. Well that's great; however, I run synthetic oil and they put in regular 5W20. I also wanted the tires rotated but that was not done, again, because nobody asked me what I wanted done. When I brought this up, they seem less than concerned and just told me what my total was... I would not recommend this place nor would I ever go back.

LJ Wilkinson 7 years ago

First time visiting here, I called before I came to see if they had any wait for a State Inspection around 11am on a Thursday. They said come on in, no wait. I got there and pulled in immediately, they took my car right then. I looked at the time knowing I was on a tight lunch schedule, I was literally walking back to my car after inspection and payment within 12 mins. I will def be back to this place again.

Shannon Nicole 7 years ago

Im usually satisfied with service however my previous visit and today have me questioning if ill make the 25minute drive again. I came back to get my car inspected and they werent open, according to the sign they are open until 3pm on Saturday's, it was 2:30pm when i pulled into the parking lot. (2nd pic is to prove what time it was taken)

Robert Henson 7 years ago

I used to be pretty impressed with this place, but based on my last visit, I am not sure I will return. I went for an oil change. After returning, the car was in my drive way for a couple hours and driven to one place. By that afternoon, there was a leak on the driveway that I thought was oil. I assumed that they had not tightened something. I called them and they said bring it back. They looked at it said there wasn't anything they could see that was oil, but they said that I may have a leak and that it may be transmission fluid, but NOTHING THEY WOULD HAVE TOUCHED. I told them it had not leaked at all before I came, then after I brought it in, it had started leaking. They took it back around to look at it and even took a picture to show me where things were wet. They then stuck to their story. I said thanks and left. WHILE I CANNOT BE SURE WHAT THE PROBLEM WAS...I can say that since I brought it back to them, it has not leaked on my driveway anymore.

Carmen Atwater 9 years ago

Good, quick service, however employees' behavior needs to be checked. The guy who serviced my car (didn't get his name) kept hitting on me and making relentless inappropriate remarks from the moment I pulled up until I left. Creepy and uncalled for, and ruined an otherwise pleasant experience